05. Personal Injury Intake Specialist | Fully Remote | USD Payments

Posted 3 days agoViewed

HondurasGuatemalaEl SalvadorArgentinaEcuadorFull-TimePersonal Injury Law

Company:Voxidea-Stafi

Location:Honduras, Guatemala, El Salvador, Argentina, Ecuador

Languages:English, Spanish, Portuguese

Seniority level:Middle, 3+ years

Experience:3+ years

Skills:

Communication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentationResearchEmpathyActive listeningClient relationship managementData entryCRM

Requirements:

Bachelor’s degree 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers Proficient in managing calendars and information flow Previous experience in sales, customer service, or a legal background (preferred) Bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written Excellent organizational and time-management skills Maintains discretion and confidentiality when handling sensitive information Permanently resides in Latin America Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection

Responsibilities:

Serve as the first contact for leads through phone or email. Collect important information to understand client needs. Listen empathetically and guide individuals to appropriate resources. Complete legal forms and manage records of customer interactions. Schedule and coordinate consultations with legal experts. Follow up with clients to ensure their needs are met. Handle administrative tasks such as booking appointments and managing schedules.