- Assess vehicle damage from photos and videos submitted by customers.
- Identify repair methods suitable for mobile cosmetic repair.
- Determine when damage requires a traditional body shop rather than a mobile repair.
- Prepare accurate repair quotations using company pricing guidelines.
- Estimate labour times and material requirements.
- Assess scratches, dents, paint damage, bumper repairs, alloy wheels, mirrors and other cosmetic repairs.
- Identify pre-existing damage and multiple repair areas.
- Escalate complex repairs where required.
- Liaise with customer service, sales and scheduling teams.
- Maintain fast turnaround times while ensuring assessment accuracy.
- Keep detailed assessment notes within the CRM.
CRM