Senior Manager, Provider Network Operations

Bachelor's degree preferred, or 5+ years of relevant experience in healthcare operations, provider/clinician network management or contractor workforce management. Proven experience designing lifecycle management programs and engagement strategies for distributed workforces. Strong analytical skills with ability to define metrics, identify patterns, and drive systematic improvements. Experience with customer support platforms (Zendesk, Kustomer, or similar). Comfort navigating ambiguity and building infrastructure in a fast-paced, scaling organization. Outstanding communication and relationship-building skills. Experience managing and developing teams. Commitment to serving traditionally underserved communities. Passion for our mission to tackle the youth mental health crisis!

Design and optimize provider experience from credentialing to payment resolution. Maintain provider engagement and readiness during credentialing. Establish proactive engagement strategy with systematic touchpoints. Track and action on provider health metrics. Conduct exit interviews and root cause analysis on churn drivers. Define and baseline key performance metrics for provider engagement and retention. Build operational infrastructure: training programs, support workflows, engagement campaigns. Partner with Clinical on new program launches. Design automated monitoring tools and alerts for providers needing support. Develop metrics dashboards to track provider lifecycle health. Serve as strategic enablement partner to Clinical leadership. Partner with Clinical Training Lead on operational onboarding logistics. Collaborate with Care Coordination on provider performance feedback. Work with People Team on payment resolution and contract logistics. Partner with RCM related to documentation and billing practices. Coordinate with Clinical Quality team on performance coaching needs. Collaborate with Product/R&D to identify platform friction. Create operational margin for Clinical Managers. Lead and develop Provider Success team. Establish team goals, performance standards, and professional development plans. Set quality standards for provider-facing interactions.