Strategic Account Manager

8+ years of experience in fintech or crypto Hands-on exposure to blockchain technologies Proven ability to manage and align diverse stakeholders Excellent communication skills in English and Spanish Ability to perform under pressure, communicate clearly, and make sound decisions Strong entrepreneurial spirit balanced with professionalism Humble, resilient, adaptable, and team-first mindset Comfortable navigating fast-paced, evolving environments Technologically fluent and quick to pick up new tools, platforms, and systems Committed to delivering outstanding customer experiences

Serve as the primary point of contact for client inquiries. Build and nurture long-term relationships with key accounts. Lead the non-technical onboarding process for new clients. Qualify and manage inbound sales inquiries. Coordinate across internal teams to ensure client needs are met. Maintain clear, professional, and proactive communication with clients and internal teams. Continuously assess and refine internal workflows. Monitor industry trends, evolving client needs, and competitive dynamics.