Associate Technical Support Engineer

Proficiency with a ticketing technology platform (i.e. HelpScout, Zendesk preferred). Resourcefulness and a passion for problem solving. Ability to work remotely. Strong and responsive communicator with excellent customer service and English fluency. Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus). Experience using Splunk, SQL, Looker, or other tools. Ability and desire to work flexible shifts. 2+ years of experience in technical customer support at a SaaS company, or similar.

Resolve questions and issues for online merchants using technical expertise and customer service skills. Communicate clearly in writing to technical and non-technical people. Use live chat, email, and occasional phone calls to support customers. Identify patterns, recommend improvements, and escalate bugs to engineering. Contribute to documentation and best practices. Act as a Recharge expert for merchants. Collaborate with teammates to resolve issues. Contribute to achieving individual, team, and company goals.