Staff Product Manager - Phone System

8+ years of Product Management experience, including ownership of complex communication, billing, or platform infrastructure in SaaS or CPaaS environments. Proven ability to design, launch, and scale systems that handle large volumes of communication events, billing records, and reconciliations. Deep understanding of telephony and communication ecosystems including message routing, call delivery, number management, and usage metering. Strong grasp of usage-based billing models, rate management, and reconciliation workflows across multi-tenant or multi-provider systems. Experience collaborating with Finance, Infrastructure, and Engineering teams. Demonstrated success in building or managing communication cost attribution and profitability frameworks. High comfort with hands-on execution — including data validation, variance analysis, and usage-to-revenue mapping. Analytical mindset with experience using SQL, BI tools, or data models. Strong understanding of global communication compliance, regional regulations, and operational constraints. Excellent stakeholder management and communication skills.

Own the vision, strategy, and execution of HighLevel’s CPaaS, Billing, and Phone Platform. Lead the roadmap and evolution of the communication platform. Collaborate with communication providers and internal teams to optimize routing and reduce costs. Build and refine billing and reconciliation frameworks. Drive accuracy and transparency in usage-to-revenue mapping. Partner with Finance and Infrastructure to ensure billing integrity. Define and maintain rate plans, pricing models, and cost attribution frameworks. Own the end-to-end billing lifecycle. Lead the evolution of the phone platform. Collaborate with Engineering, Revenue Ops, and Product teams to operationalize reporting. Define and track key platform KPIs. Dive deep into data and systems to investigate discrepancies. Champion platform reliability, financial accuracy, and operational excellence. Drive cross-functional alignment. Identify and deliver new platform capabilities. Act as the subject matter expert and decision owner for CPaaS, billing, and phone platform initiatives.