Essential Implementation Manager - EMEA

3+ years in a customer-facing role (Implementation Project Manager, Customer Success Partner, Technical Account Manager, or managing L&D projects) Experience deploying SaaS products (ideally in HR or learning technology) Ability to manage end-to-end projects with multiple stakeholders Hands-on experience with integration (flat file, APIs, SSO) or strong interest in integration topics Solution-oriented mindset with a strong client-first approach Structured, rational, and analytical Excellent listening and teaching skills Self-starter comfortable in a results-oriented, fast-paced environment Fluent English (US/UK) / B2 level or equivalent (FR, DE)

Manage all phases of the implementation lifecycle (Sales handover to Support) Blend project management, platform configuration, learning strategy, and integration Understand client objectives and design platform architecture Guide technical setup (data imports, user management, integrations) Provide strategic advice on content organization and learner engagement Ensure successful go-lives and high customer satisfaction Improve internal processes Onboard and mentor new implementation managers Contribute to internal knowledge base Collaborate with partners