Manager, Customer Success

1–2 years of people management or team lead experience 3–5+ years of Customer Success experience Experience working with or directly within the multifamily property industry Strong analytical, organizational, and problem-solving skills Ability to work cross-functionally and collaborate effectively Strong interpersonal and consultative communication skills Motivated coach with a track record of developing and supporting team performance

Manage, coach, and develop a team of Customer Success Managers (CSMs) Monitor team performance across KPIs Support CSMs in building and executing Success Plans Ensure CSMs maintain strong relationships and act as trusted advisors Guide the team in supporting high-volume, high-impact Property accounts Partner closely with sales, implementation, support, and product teams Assist in managing customer escalations