Strategic Customer Success Manager

7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager Experience in the Fraud and/or Identity space is a bonus Collaborate closely and share insights with cross-functional teams (Sales, Data Science, Product, Fraud Intelligence, Engineering) Partner with Sales during pre and post sales Self-motivated, detail-oriented, with a big appetite for making partners successful Experience with Salesforce and Salesloft is a plus Willingness to travel up to 15% of the time

Own relationships for strategic bank, credit union, and fintech customers Develop in-depth understanding of fraud domain and SentiLink's products Handle onboarding activities: dashboard training, account setup, initial recommendations Meet with customers regularly post-onboarding: share data, updates, explore new products, handle renewals Take a consultative approach to understand and solve partner fraud situations Establish business goals with clients and create plans to achieve targets