Client Support Associate

Knowledge of Canadian payroll 1+ years of client support or client management experience Exceptional organizational skills to juggle multiple tickets simultaneously Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance Excellent interpersonal and communication skills A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience Tech savvy and possesses the ability to learn new platforms and software rapidly Experience working in a start-up or fast paced environment

Provide timely, accurate, and professional support to clients via email and video calls Troubleshoot and resolve client inquiries related to HR and payroll products Offer support and guidance on navigating Employment Hero platform Provide assistance with payroll-related queries, including calculations, tax deductions, and compliance issues, in alignment with Canadian payroll regulations Work closely with internal teams to ensure accurate and effective solutions for clients Maintain detailed and accurate records of client interactions and resolutions Act as a liaison between clients and internal teams Contribute to the development and enhancement of internal processes, guides and manuals Assist existing clients with KYC/ KYB when creating new accounts Generate and present monthly reports on implementation progress, client feedback, and potential risks Occasionally provide accurate and timely translations of written communications