Customer Success Key Account Manager

Bachelor’s Degree preferred or equivalent work experience required. 8-10+ years’ experience in a customer-facing account or vendor management role. Experience managing Risk Adjustment projects specific to Medicare, Medicaid, and Commercial lines of business, or other relevant healthcare experience. Strong Project Management skills with demonstrated ability to manage and track multiple customer requests, issues, and project plans. (CAPM/PMP preferred) Self-motivated, team player with exceptional organizational, presentation and communication skills, both written and verbal. Track record of performing in agile, SaaS based environments with high levels of professionalism and interpersonal savvy in high-stress situations. Proficiency with MS Office, advanced proficiency in Excel. Ability to travel.

Develop customer strategies including relationship mapping, value outcomes, product adoption, customer experience, satisfaction, and expansion. Ensure successful customer adoption of the Reveleer platform and timely fulfillment of related services. Serve as the primary customer contact, coordinating internally to resolve issues, relay feedback, and expand opportunities. Monitor tickets and manage resolution through customer support and engineering groups. Improve engagement approaches and lead continuous improvement. Provide strategic direction for revenue expansion, collaborating with sales management on cross-sell and up-sell opportunities. Lead day-to-day management of multiple projects, including work plans, issue resolution, client meetings, and progress monitoring. Monitor client vital signs using data to identify growth opportunities or account risks. Conduct business reviews demonstrating Reveleer performance and areas for improvement. Articulate changes to Reveleer’s technology product roadmap and support new feature adoption. Define success plans, ensure mutual understanding of expectations, and communicate issues clearly. Rally internal teams and resources to drive execution aligned with customer business goals. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Discover and understand early churn signals and drive processes to reduce churn and increase customer advocacy. Ensure prompt escalation of client issues and orchestrate company resources. Develop and foster executive-level relationships within clients. Deliver quarterly partnership reviews. Participate in departmental and organizational meetings. Follow the company’s code of conduct.