Manager, Practice Support

5+ years of experience in healthcare operations, preferably in primary care, home-based care, or value-based care settings. 2+ years of leadership experience managing multi-functional administrative or operational teams. Strong analytical and process improvement skills, with experience using data to drive operational decisions. Empathetic leader who can motivate teams through change, ambiguity, and growth. Ability to thrive in a rapidly evolving organization and healthcare landscape. Superior operational excellence: Ability to design, measure, and improve workflows to achieve operational goals efficiently. Proven success in managing and developing distributed teams with empathy and accountability. Patient/member-centered mindset and a commitment to enhancing access, experience, and outcomes for patients and their families.

Own day-to-day operations of patient enrollment, scheduling, and administrative coordination. Support cross-functional collaboration between clinical, operational, and technology teams. Lead enrollment specialists, schedulers, and administrative coordinators. Implement operational best practices and process improvements. Monitor key performance indicators (KPIs) for scheduling accuracy, response times, enrollment conversion, and patient satisfaction. Collaborate with clinical leadership, care coordination, and technology teams. Foster a culture of accountability, empathy, and continuous improvement.