Staff Developer Success Engineer, Dedicated

9+ years of experience as a developer Preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker) Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues Minimum of one year experience in an internal or external customer-facing role Passion for helping others regardless of who they are or how they act Experience working with or as part of remote teams Strong written and verbal communication skills Seek to understand first, lead with data, and rely on facts

Be a keen learner Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices Gain deep expertise in container orchestration, networking, and observability Participate in on-call rotations to support production deployments and provide timely responses to critical issues Be a passionate problem solver Tackle scalability, reliability, and troubleshooting challenges in distributed systems Debug complex infrastructure issues, optimize cloud performance, and enhance reliability Develop observability solutions (Grafana, Prometheus) Improve networking (load balancing, DNS, ingress/egress) Automate infrastructure operations (Terraform, IaC) Independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices Be a great communicator Engage directly with developers, engineering teams, and product teams Provide solutions that enhance scalability, performance, and reliability Influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions Serve as a bridge between developers and infrastructure, ensuring reliability, performance, and developer experience remain top priorities