Resident Insurance & Compliance Solutions Advisor

Active Property & Casualty (P&C) insurance licenses in good standing (multi-state preferred). 3+ years as a licensed insurance agent and/or experience in administrative, legal, compliance, or operations roles in an insurance agency. Exceptional attention to detail and commitment to data accuracy. Familiarity with state registration processes, compliance filings, and document management systems. Strong communication and problem-solving skills with a customer-first mindset. Proficiency with Salesforce, Google Suite, Slack, and Zoom in a remote work environment.

Provide high-touch support to residents and property management companies regarding the Second Nature Insurance program. Respond to escalated inquiries from renters and property managers about the Second Nature Renters Insurance Program. Explain coverage terms, policy exclusions, and lease compliance requirements. Guide users through the claim process and coordinate documentation. Review third-party policies ensuring lease adherence. Use Salesforce, Slack, and internal tools to document interactions and escalate issues. Compile claim information for accurate and timely claim submissions. Manage claim escalations and collaborate with insurance partners. Identify trends in customer inquiries and claims to recommend improvements. Collaborate with cross-functional teams to improve processes and customer experience. Educate customers on claims process, coverage details, and eligibility. Participate in training sessions and quality assurance programs. Maintain service level agreements (SLAs). Assist clients with establishing legal business entities. Manage the process of obtaining and renewing business and insurance licenses. Monitor regulatory requirements and maintain compliance calendars. Serve as the primary point of contact for clients and vendors regarding entity formation and licensing. Enter entity data into internal systems and government portals. Maintain filing logs and digital records across U.S. states. Conduct quality control checks for data integrity and regulatory compliance. Liaise with internal stakeholders, registered agents, and legal partners. Generate reports and assist with annual renewals, amendments, and recordkeeping.