Technical Program Manager, Emergency Cash

5+ years of professional experience (e.g., technical program management, product management, data analytics, software engineering, international development, emergency response, or management consulting). Experience managing timelines, operational risk, stakeholders, and complex deliverables across multiple workstreams. Proven ability to operate in fast-paced and ambiguous settings, exercising sound judgment to balance speed, risk, and quality. Experience owning technical decisions when no predefined playbook exists. Working proficiency with a programming or statistical language (e.g. Python, R, Matlab, Java, Apex). High attention to detail and strong instincts for analysis and validating data and code. Structured approach to problem-solving and a drive to uncover and fix root causes. Ability to clearly communicate technical concepts to both technical and non-technical stakeholders. Fluency in English. Experience working with relational databases (e.g. SQL) - preferred. Experience with data visualization - preferred. Understanding, or interest in learning, how technology enables emergency response operations - preferred. Experience working in humanitarian or emergency response contexts - preferred. Familiarity with humanitarian coordination systems and donor expectations - preferred.

Manage end-to-end technical program delivery for emergency responses, including scoping, requirements gathering, system configuration, implementation, QA, troubleshooting, and closeout. Collaborate with Product, Research, Engineering, Data, Payments, and Operations teams to align systems with programmatic objectives. Ensure systems comply with GD’s standards for data protection, privacy, and financial controls. Manage technical training and onboarding for surge staff, collaborators, and local partners. Maintain and improve technical documentation, deployment guides, and incident-response protocols. Partner with Product and Engineering to develop product roadmaps and prioritize improvements. Track and report on technical readiness metrics. Lead and document technical design and implementation retrospectives. Support technical assessments, evaluations, testing and adoption of new products and solutions. Support risk assessments for systems and data flows in high-risk operating environments. Identify and mitigate technical risks. Contribute to incident reviews to improve safety and resilience protocols.