Senior Technical Support Engineer
Company:emerchantpay
Location:Bulgaria
Languages:English
Seniority level:Senior, 5+ years
Experience:5+ years
Skills:
SQLHTMLCSSJavascriptCustomer serviceTroubleshootingTechnical supportCRM
Requirements:
5+ years in a similar position Familiarity with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP Familiarity with the client/server model Knowledge of HTML, CSS, and JavaScript Familiarity with MS Office applications (Word, Excel, Outlook) Highly proficient in spoken and written English Enthusiastic, hard-working, and motivated team player with excellent communication skills
Responsibilities:
Provide professional technical support to clients and partners Perform technical administration of systems (Payment Gateway, eWallet, CRM, etc.) Support and monitor system applications Create and update merchant client accounts Assist clients during integration with company systems Troubleshoot, report, and resolve issues promptly Interact with internal teams and clients to resolve issues Track, troubleshoot, and resolve logged issues Participate in product releases and execute tests Comply with internal regulations and policies (ISO, PCI DSS)
