Engagement Specialist
Company:CrewBloom
Location:Philippines, Jamaica, Singapore, South Africa
Languages:English
Seniority level:Entry
Skills:
Communication SkillsProblem SolvingCustomer serviceOrganizational skillsWritten communicationInterpersonal skillsRelationship buildingFluency in EnglishEmpathyVerbal communicationTroubleshootingActive listeningCross-functional collaborationRelationship managementCRM
Requirements:
Native English fluency with exceptional verbal and written communication skills and a neutral accent. Ability to build rapport quickly over the phone and navigate sensitive conversations. Ability to think on your feet and resolve member issues with a positive attitude. Proficiency in managing outreach schedules and documenting interactions in a CRM or database. Primary internet connection with a minimum speed of 15 Mbps. Backup internet connection with at least 10 Mbps, capable of supporting work during a power outage. Desktop or laptop with Intel Core i5 (8th gen+) or i3 (10th gen+), AMD Ryzen 5, or equivalent processor. Minimum of 8 GB RAM. Backup device meeting or exceeding Intel Core i3 performance, functional during power interruptions. Functioning webcam. Noise-canceling USB headset. Quiet, dedicated home office space. Smartphone for communication and verification.
Responsibilities:
Execute phone-based engagement strategies to increase member retention through empathetic communication. Implement tailored engagement plans to improve member participation in health plan benefits. Gather member feedback on services and identify opportunities for improvement. Collaborate with Marketing, Operations, and Clinical teams. Serve as a first point of contact to address member concerns and issues.
