Record Retrieval, Contact Center Representative (6232)

2-3 years of call center experience Excellent communication skills Ability to build and maintain positive relationships with healthcare professionals Availability to be on video during training Consistent attendance and punctuality Reliable power backup High-speed internet connectivity Windows-based laptop/desktop with video calling capabilities Windows OS with Windows Professional suite

Provide remote contact center support with paid training and coaching. Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records. Resolve issues efficiently through phone and electronic communication. Adapt to evolving project and business needs. Maintain a professional attitude with strong interpersonal skills. Utilize MS Office tools to enhance productivity. Handle a volume of 60-80 outgoing calls per day.