Healthcare Customer Success Manager

Bachelor’s degree and/or technical degree in business or related field. Ability to simultaneously manage multiple projects and partners. Exhibit core behaviors of learning, innovating, collaborating, improving, and accountability. Ability to quickly establish consultative capabilities with partners through trust and leadership. Demonstrated ability to work directly with clients and convey expertise and confidence. Exceptional verbal and written communication skills, as well as interpersonal and relationship-building capabilities. Demonstrated ability to work in a collaborative and matrixed team environment. Ability to work independently and manage multiple tasks and projects; a self-motivated and results-driven professional. At least five years of experience in clinical quality (preferred).

Deliver outstanding partner experience for core solutions delivery. Build and nurture strong relationships with hospital quality executives. Manage and communicate partner expectations and client scopes of work. Increase partner engagement with core technology and track performance metrics. Consult and assess partners' challenges regarding clinical quality management. Share partner transformation resources and provide implementation guidance. Help drive Orders growth within assigned partners. Prospect extensions and expansions, partnering with business development. Communicate value delivered from existing partners to new prospects. Grow partner revenue through upsell renewals. Keep an active pulse on customer satisfaction and identify improvement opportunities.