Customer Solutions Support Specialist

High School Diploma or equivalent required. 2+ years of experience in a high-volume call center preferred. 1+ year of technical experience preferred. Familiarity with Help Desk or ticketing systems is advantageous. Understanding or prior use of Learning Management Systems is a plus. Proficiency in Microsoft Office products (Word, Excel, Outlook) required. Strong grasp of Internet technologies. Knack for training and problem-solving. Adaptability and ability to manage multiple priorities. Ability to make positive customer interactions. Exceptional phone presence and clear communication. Self-discipline for autonomous or collaborative work. Capability to multitask without compromising quality. Excellent communication and active listening skills for problem-solving. Calm de-escalation skills for handling customer complaints.

Respond promptly to customer inquiries and troubleshoot technical issues. Assist customers with tasks ranging from password resets to comprehensive LMS training. Research and resolve technical challenges to ensure system efficiency. Document all interactions and uphold account security. Collaborate cross-functionally to advocate for customer needs. Inform management about emerging issues and customer requirements. Contribute to business quality and customer retention. Engage in special department projects such as software feature testing.