Training Support Representatives - Part-time/Casual

Experience using and troubleshooting virtual platforms including Zoom, Teams, Webex, etc. Prior experience in virtual training support or technical customer service preferred. Excellent problem-solving and multitasking skills under time pressure. Clear, professional communication style. Reliable internet connection and quiet home office setup.

Set up and test virtual platforms prior to sessions. Monitor and manage virtual platform features during live programs. Troubleshoot participant technical issues in real time. Coordinate with IT or vendors for escalated technical problems. Confirm attendance and ensure sessions stay on schedule. Share knowledge check links and track results. Manage end-of-day communications and post-session content distribution. Assist with uploading materials and pre-session tech setup. Act as the Executive Instructor’s technical partner. Handle behind-the-scenes logistics. Provide real-time technical support to participants without disrupting the session. Communicate troubleshooting steps clearly.