Product Support Specialist

1 year of contact centre experience, preferred. Agile and adaptable to solve problems quickly. Empathetic to customer journeys. Clear and effective verbal communication skills. Ability to craft professional and empathetic written responses. Curious and probing to provide great customer service. Incredibly reliable for customers and the success team. Resilient in the face of adversity. Confident with technology, including touch typing and navigating cloud-based software.

Respond to inquiries from new and existing customers through live chat, phone, or email. Troubleshoot issues or problem solve questions about features, bugs, or workflows. Maintain high channel productivity across different mediums. Act as a liaison for customer feedback to product and technical teams. Build a knowledge base of FAQs and document customer feedback and recommendations.