Product Support Specialist
50000 - 67600 USD per year
Company:Jobber
Location:Canada, MT, AT
Languages:English
Seniority level:Entry, 1 year
Experience:1 year
Skills:
Problem SolvingAttention to detailWritten communicationVerbal communicationTroubleshootingCustomer support
Requirements:
1 year of contact centre experience, preferred. Agile and adaptable to solve problems quickly. Empathetic to customer journeys. Clear and effective in verbal communication. Able to craft professional and empathetic responses via email and chat. Curious, asking questions and probing is essential. Incredibly reliable for customers and the success team. Resilient in the face of adversity. Confident with technology, able to touch type and navigate cloud-based software.
Responsibilities:
Respond to inquiries from new and existing customers through live chat, phone, or email. Troubleshoot issues or problem solve questions about features, bugs, or workflows. Maintain high channel productivity across different mediums. Act as a liaison for customer feedback to product and technical teams. Build a knowledge base of FAQs and document customer feedback and recommendations.
