Technical Support Specialist

Proven experience in technical troubleshooting and customer support for a technical SaaS platform Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Experience with customer support software/ticketing systems Demonstrated ability to maintain composure under pressure A passion for providing exceptional customer service Ability to learn and adapt to new technologies quickly

Deliver timely and effective technical support Diagnose and resolve complex technical issues Utilize advanced troubleshooting methodologies Communicate technical information clearly Document troubleshooting steps and solutions Analyze customer feedback and support data Collaborate with cross-functional teams Maintain deep product understanding Drive customer advocacy Provide training and guidance to customers Manage customer expectations and provide updates