Technical Support Specialist - East Coast

Experience with Airtable. Experience in an enterprise-focused technical support role, especially within a B2B tech environment. Excellent written and verbal communication skills, able to tailor message to diverse audiences. Strong analytical skills and technical aptitude to solve complex problems. Curious and thrives in environments requiring deep technical dives and continuous learning. Self-driven desire to exceed expectations and continuously improve performance. Experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. Solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus.

Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Escalate complex issues to senior technical teams or other relevant stakeholders. Accurately document all customer interactions and technical issues in Salesforce. Contribute to the continuous growth of Airtable’s knowledge base by creating and updating helpful resources. Educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes.