Operations Specialist
Company:Pavago
Location:Philippines, Malaysia, Singapore, US Hours
Languages:English
Seniority level:Junior, 2+ years
Experience:2+ years
Skills:
Project ManagementHR ManagementJiraOperations ManagementBusiness OperationsCommunication SkillsMicrosoft ExcelProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementFluency in EnglishTroubleshootingRecruitmentCross-functional collaborationStakeholder managementProcess improvement
Requirements:
2+ years of experience in operations, staffing, or workforce coordination roles. Fluency in English (spoken and written) with a neutral or modest accent. Strong communication and stakeholder management skills. Exceptional organizational and time-management abilities. Proficiency using digital platforms, internal systems, and operational tools. Reliable computer setup and stable internet connection.
Responsibilities:
Own and manage the end-to-end shift fulfillment process. Respond quickly to incoming client shift requests and ensure timely coverage. Assign professionals to shifts and confirm availability and attendance. Onboard and activate professionals on the HireApp platform. Maintain consistent communication to build engagement and long-term reliability. Monitor attendance, track clock-ins, and follow up on late arrivals or no-shows. Handle last-minute changes, cancellations, and emergencies by securing replacements. Communicate with on-site managers to resolve operational issues in real time. Keep internal systems, trackers, and documentation accurate and up to date. Identify recurring issues and recommend workflow improvements to enhance efficiency.
