Customer Experience Specialist
Company:CookUnity
Location:Argentina
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsWritten communicationEmpathyTroubleshooting
Requirements:
3+ years of experience handling inbound customer issue resolution using email, phone, and/or chat. Outstanding level of English (oral and written) and effective communication skills. Customer-centric and enjoys helping people. Highly organized, even under pressure. Positive attitude, great people skills, and supportive. Willing to go the extra mile for a team member. Prioritizes Quality and Empathy. Knowledge of nutritional information and fine dining is a plus.
Responsibilities:
Handle all inbound customer requests and solve their issues. Address time-sensitive issues such as payments, account questions, and delivery issues. Assist clients with questions regarding their subscription, product, and service. Escalate critical cases and exceptions to CX Supervisor. Process orders, forms, applications, and general subscription requests. Develop deep expertise in the product and its value to customers.
