Product Manager

2–3+ years of Product Management experience building and scaling enterprise SaaS, cloud platforms, or integrations-focused products Hands-on understanding of CRM platforms (ideally Salesforce Administrator-level knowledge) Background in systems integration, including REST APIs, event-driven architectures, and authentication models Familiarity with automation builders, workflow engines, or low-code platforms Experience working in agile environments Demonstrated ability to drive cross-functional alignment and influence without authority Experience with CCaaS solutions, customer support workflows, and telephony/contact center integrations is a plus Excellent written and verbal communication skills Strong analytical skills and comfort defining KPIs Ability to work effectively in a global, remote-first environment Bachelor’s degree in computer science, engineering, or related work experience

Define, realize, and optimize the product roadmap, release planning, and feature delivery Co-define strategy for integrations, focusing on CRM interoperability and automation frameworks Identify and validate opportunities related to CRM workflows, data synchronization, and extensibility patterns Partner with engineering for swift decisions and value delivery Define success metrics for product adoption, integration reliability, and automation throughput Work with GTM, Product Marketing, Support, and Enablement for new capability launches Act as a subject-matter expert for CRM-embedded contact center use cases Analyze competitive landscape to inform differentiation and strategy Engage with customers during pre-sales and post-sales implementations