Service Technician Dispatch/Customer Success Coordinator

2 years of plumbing dispatch and coordination experience 2 years of customer success experience (3-4 years preferred) 1 year of experience with Startups (preferred) Ability to schedule installation and prepare installers Ability to read, understand, and follow safety procedures Strong communication skills for customer interaction and service Must pass pre-employment Background Check

Train to understand smart home devices and installation best practices Provide excellent customer service via phone, email, and written correspondence Discuss customer needs and requirements for device installation Utilize company software for invoicing, job details, and costing Coordinate with Master Plumbers for job estimates Schedule jobs, confirm availability, and ensure technicians have necessary information Liaise with national business partners to maintain service quality Complete company-provided online product and service training within the first week Assist fellow staff members as needed