Service Technician Dispatch/Customer Success Coordinator

2 years of plumbing dispatch and coordination experience 2 years of customer success experience (3-4 years preferred) 1 year of experience with Startups (preferred) Ability to schedule installations and prepare installers Ability to read, understand, and follow safety procedures Strong communication skills for customer interaction Must pass a pre-employment Background Check

Understand smart home devices and installation best practices Provide excellent customer service via phone, email, and written correspondence Establish and understand customer needs and device installation requirements Utilize company software for invoicing, job details, and costing Coordinate with Master Plumbers for job estimates Perform plumbing service technician dispatch responsibilities (scheduling, confirming availability) Liaise with national business partners Complete company-provided online training within the first week Assist fellow staff members as needed