Systems Support Specialist II

3+ years of experience in BI or data support roles. Proficiency in SQL, Snowflake, Tableau, Airflow, and Fivetran. Experience debugging ETL and reporting issues. Familiarity with AI systems, API integrations, and monitoring tools. Strong understanding of data governance, compliance, and access control best practices. Experience supporting systems used by Finance, Sales, Marketing, and RevOps functions. Excellent communication skills. Comfort working in a shift-based or extended coverage model.

Own end-to-end BI and AI support operations. Monitor, troubleshoot, and resolve issues related to data pipelines, dashboards, and AI agent systems. Investigate and fix data refresh delays, broken reports, and pipeline or ETL job failures. Proactively identify recurring problems and drive long-term corrective actions. Document root causes and publish knowledge base articles or SOPs. Manage AI Agent provisioning, deprovisioning, and reconfiguration. Monitor AI Agent health and performance. Collaborate with the AI engineering team to debug system workflows and automate monitoring. Coordinate version upgrades and ensure stability post-deployment. Support data governance and compliance efforts. Ensure data systems comply with company and regulatory requirements. Assist with internal and external audits. Partner with BI and Security teams to monitor and remediate compliance gaps. Work closely with WFM, Marketing, BI, AI, and Reporting COE teams. Support internal stakeholders by resolving data and reporting issues. Participate in incident reviews and cross-team syncs. Serve as the operational backbone for RevOps BI and AI systems. Build and maintain monitoring dashboards for BI pipelines and AI agent infrastructure. Develop scripts or automations to simplify routine health checks, audit tasks, and access reviews. Identify opportunities to optimize costs, enhance reliability, and streamline workflows. Maintain detailed operational documentation.