Student Financial Success Coach
18 - 20 USD per hour
Company:Stepful
Location:United States, ET
Languages:English
Seniority level:Junior, 2 years of experience in career services or student coaching role (preferred)
Experience:2 years of experience in career services or student coaching role (preferred)
Skills:
Communication SkillsProblem SolvingCustomer serviceCoaching
Requirements:
Two years of experience in career services or student coaching role (preferred). Comfort speaking with students about financial obligations and collecting payments. Front, Freshdesk or Hubspot experience (preferred). Strong communication skills and high attention to detail. Strong problem-solving skills.
Responsibilities:
Coach students struggling with motivation, grades, or program payments. Resolve student inquiries using Front/HubSpot. Answer phone calls from current and potential students. Respond to email, SMS, and social media inquiries. Create and update help documentation. Work 1:1 with students to ensure they stay on-track academically for graduation.
