Level II Client Success Manager
T
Transact CampusSoftware/Technology
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4-8 years
- Required Skills
- SalesforceCommunication SkillsMicrosoft ExcelMentoringPresentation skillsWritten communicationAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchClient relationship managementRelationship managementCustomer supportChange ManagementCustomer Success
Requirements
- Bachelor's degree from a 4-year accredited college or university.
- 4-6 years in Account Management and/or 5-8 years in Relationship Management, Customer Success or Strategist role.
- Skilled at building lasting relationships with customers and providing superior value and follow up.
- Excellent presentation, written and oral communication skills.
- Adaptable to frequent change.
- Strong technical aptitude.
- Ability to learn quickly, multi-task, and handle complex matters with no supervision and with excellent communication.
- Intermediate/advanced knowledge in Word, Excel, Power Point and Outlook.
- Working knowledge of SalesForce.com or similar CRM system.
Responsibilities
- Generate seamless handoffs between sales and implementation teams.
- Define strategy, key metrics, and milestones via Client Success Plans.
- Identify key buyers, influencers, and decision-makers.
- Develop adoption rollout strategy and lead change management initiatives.
- Proactively address client challenges preventing goal achievement.
- Identify process improvement opportunities and conduct optimization sessions.
- Create and deliver Business Reviews to share quantitative value.
- Educate clients on market, business, and product lenses.
- Address red-flag accounts and re-engage customers.
- Partner with Technical Support on client issues.
- Serve as Voice of the Customer to internal product development teams.
- Communicate system upgrades and new features to customers.
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