Lifestyle Manager - Trilingual Speaker in Malaysia/Fully Remote

Excellent language skills in professional English and Mandarin, and/or Cantonese (written and spoken, HSK K- advanced level, HSK 5 or 6) 2+ years experience in leisure-orientated business, hospitality, retail, leisure, customer service, concierge, or call center Exceptional verbal and interpersonal skills Strong administration skills and ability to prioritize workloads Strong passion for travel and luxury lifestyle (gastronomy, events, culture) Service-oriented, flexible, and able to work under pressure Positive attitude and identification with Ten Group values Computer literate to a high level, proficient with Microsoft Office programs Flexibility to work shifts between 07:00-23:00 local time, Monday to Sunday, including Public Holidays

Service members politely and professionally Design requests for restaurant/club reservations, gifts, tickets, spa, transport, etc., in Mandarin, Cantonese, and English Manage requests within deadlines, proposing excellent options and maximizing bookings Stay updated on APAC market lifestyle trends Actively sell promotions and exclusive events Proactively offer tailored lifestyle suggestions to members Research the best options to meet member lifestyle requirements Approach work with a positive, solution-oriented, and supportive attitude