Customer Service Expert (Remote within APAC region, Contract)
Company:INFUSE North America
Location:APAC region
Languages:English
Skills:
Customer serviceRelationship buildingAccount ManagementClient relationship management
Requirements:
Proven track record of managing client relationships, preferably in a related field such as hospitality, client success, or sales Strong communication and interpersonal skills Can handle various tasks with attention to detail, managing priorities effectively in a fast-paced environment Empathetic understanding of client needs and the ability to address them effectively Ability to address challenges and proactively offer solutions
Responsibilities:
Build and maintain strong, long-lasting client relationships Ensure the timely and successful delivery of our solutions according to client needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment Assist with challenging client requests or issue escalations as needed Provide assistance across a variety of administrative and operational tasks, such as data entry, updating internal systems, or managing schedules
