SOLUTIONS ARCHITEC (100% Remote outside of Canada)

Posted about 10 hours agoViewed

Canada, US, Anywhere in the worldFull-TimeAI, Software

Location:Canada, US, Anywhere in the world, PST

Languages:English

Seniority level:Middle, 3+ years

Experience:3+ years

Skills:

Artificial IntelligenceMachine LearningSoftware ArchitectureCommunication SkillsMentoringRelationship buildingTrainingClient relationship managementCross-functional collaborationCustomer SuccessSaaS

Requirements:

Minimum 3 years of experience in client onboarding, enablement, implementation support, or customer success roles. Experience teaching or guiding customers through technical or semi-technical tools. Strong ability to explain complex concepts in clear, non-technical language. Client-first mindset with strong relationship-building skills. Organized, detail-oriented, and comfortable managing multiple onboarding processes. Comfortable working cross-functionally. Ability to work independently and collaboratively. Solid writing, phone, and general communication skills. Fluent in English (spoken and written).

Responsibilities:

Lead onboarding sessions for AI agent setup and configuration. Educate customers on best practices for AI agent creation. Help clients translate business goals into agent structures and workflows. Guide clients through onboarding, empowering independent configuration. Manage onboarding expectations and timelines. Ensure onboarding completion meets client expectations and quality standards. Coordinate handoff to Customer Success.