Content Designer (Conversational Interfaces)

Bachelor's degree in English, Communications, Journalism, or equivalent work experience. 3-5 years professional writing and editing experience in digital and online platforms. Strong portfolio of written work demonstrating business impact. Experience with Agile, Design Thinking, Lean UX, and Lean Startup methodologies. Experience leading content initiatives from ideation to implementation. Exceptional written and oral communication skills, including presenting to leadership. Strong organization and analytic thinking skills. Proven track record of collaborating effectively with cross-functional teams. Knowledge of AI-powered content tools and platforms. Experience with conversational UX design principles, including chatbot dialogue design. Familiarity with conversational design frameworks and tools (e.g., Google Dialogflow, Microsoft Bot Framework, Rasa) is a plus. Ability to analyze conversational analytics and user interaction data.

Implement content strategy for workstreams, collaborating with product teams. Initiate user research to identify strategic content optimization opportunities. Develop content strategies using customer research, personas, journey maps, and site data. Utilize information architecture skills for content findability. Write concise UX content adhering to brand guidelines and develop language best practices. Integrate user feedback and test results to optimize content. Mentor other UX disciplines on meeting customer needs. Utilize AI-powered content tools and analytics for personalization and optimization. Design and strategize content for conversational interfaces like chatbots and virtual assistants. Collaborate with AI engineers and product teams on conversational content flows. Analyze conversational data to improve content effectiveness and user satisfaction.