Content Designer (Conversational Interfaces)

Bachelor's degree in English, Communications, Journalism, or equivalent work experience. 3-5 years professional writing and editing experience in digital and online platforms. A strong portfolio of written work that demonstrates business impact and results. Experience using methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup. Experience leading content initiatives from ideation through implementation. Exceptional written and oral communication skills. Strong organization and analytic thinking skills. Proven track record of collaborating effectively with cross-functional teams. Knowledge of AI-powered content tools and platforms. Experience with conversational UX design principles. Familiarity with conversational design frameworks and tools (e.g., Google Dialogflow, Microsoft Bot Framework, Rasa) is a plus. Ability to analyze conversational analytics and user interaction data.

Implement content strategy for a dedicated workstream or functional area. Proactively initiate user research to explore undefined problems and identify strategic opportunities for content optimization. Leverage and conduct customer research, personas, journey maps, and site data to develop content strategies. Utilize information architecture skills to ensure content is findable and interactive. Write concise, engaging UX content that adheres to brand guidelines. Continuously seek and integrate user feedback and test results to optimize content. Provide mentorship to other UX disciplines. Utilize AI-powered content tools and analytics platforms to enhance content personalization and optimize delivery. Design and strategize content for conversational interfaces including chatbots, virtual assistants, and voice-activated systems. Collaborate with AI engineers and product teams to create and refine conversational content flows. Analyze conversational data and user interactions to improve content effectiveness and user satisfaction.