3687-Senior Solution Specialist (Access Center - Healthcare exp)

8–12+ years of experience across healthcare access operations, patient engagement, digital front-door transformation, consulting, or solution engineering Deep expertise in multiple Access Center workflow areas (scheduling, registration, insurance verification, call center operations, omnichannel engagement, referrals, digital experience) Demonstrated success driving complex deals in enterprise provider or health system environments Strong ability to design and run demos, mock workflows, and solution narratives Exceptional communication and storytelling skills Strong analytical and commercial acumen (ROI models, business cases, pricing) Experience influencing product direction and collaborating with Product teams Ability to operate as a high-ownership individual contributor Bachelor’s degree required Ability to travel up to 30–40%

Lead consultative discovery to understand customer challenges Build solution architectures, mock workflows, and demo flows Conduct demos and narrative-driven walkthroughs Create executive-ready pitch materials, business cases, and ROI analyses Shape deal strategy, structure commercial proposals, and support pricing Provide subject-matter expertise on Access operations and patient engagement Develop strategic narratives and GTM motions for Access & Outreach Analyze customer needs to inform product teams Build reusable assets, playbooks, and value frameworks Recommend enhancements to Experience product capabilities