DFS Customer Success Associate
Company:Sleeper
Location:United States
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
Communication SkillsProblem SolvingWritten communicationCustomer SuccessEmpathyVerbal communicationTroubleshootingCustomer support
Requirements:
1+ years of prior experience in a direct Customer Support/Success role Excellent verbal and written communication skills Ability to work weeknights and weekends due to varying shifts (5 days work, 2 days off) Holiday and big game day availabilities across sports
Responsibilities:
Provide exceptional customer service while demonstrating product and industry knowledge Communicate with users across email, chat, and social media Respond to user complaints, requests, and inquiries professionally and timely Practice conflict resolution abilities and effective communication skills Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews Support interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product Review player deposit and withdrawal transactions for potential fraud
