Customer Success Associate
Company:Prelim
Location:United States
Languages:English
Seniority level:Entry
Skills:
Project ManagementCommunication SkillsProblem SolvingCustomer SuccessRelationship buildingAccount ManagementTroubleshooting
Requirements:
Exceptional relationship-building skills Strong problem-solving abilities Technical aptitude Grace under pressure Excellent written and verbal communication skills Ability to juggle multiple priorities and context-switch Proactive mindset Genuine care for customers
Responsibilities:
Manage a portfolio of live banking clients and maintain strong relationships Handle support escalations and troubleshoot platform issues Lead contract renewal negotiations and identify upsell opportunities Coordinate with product and engineering teams to advocate for customer needs Train bank employees on platform usage Manage support ticket flow and ensure timely resolution Plan and execute customer events Support implementations during resource crunches Create and maintain release notes Navigate difficult customer relationships and de-escalate tense situations
