Customer Success Manager

Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company Business savvy with an ability to translate business needs into data and product requirements Excellent verbal and written communication skills Extremely strong presentation capabilities Self motivated and comfortable in an ever changing agile environment Basic understanding of API’s/Web Services and how they function Intermediate knowledge of complex technology user workflows Knowledge and basic triage ability of HTTP Error Messages Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

Own and nurture customer relationships Drive gross revenue retention Increase product adoption and value realization Identify expansion opportunities Lead executive business reviews (EBRs) Develop and maintain Customer Success Plans Share best practices and thought leadership Deliver ongoing product education Act as the voice of the customer Collaborate cross-functionally with sales, product, and support teams