IT Infrastructure Specialist

6-8 years of experience supporting Windows and Citrix environments Experience supporting high-availability and disaster recovery technologies (e.g., VMware, SQL clustering/replication, SAN/storage) Proficiency with Active Directory and Microsoft Group Policy Strong understanding of networking fundamentals including DNS and TCP/IP Strong written and verbal communication skills Attention to detail and ability to produce clear, accurate documentation Analytical, research, and troubleshooting skills with structured approach to problem solving Highly organized with strong time-management skills Ability to present detailed or complicated technical information in an understandable manner

Test and validate server and hardware configurations Implement, administer, and maintain Windows-based physical server environments and VMware/Nutanix virtual infrastructure Configure and support Active Directory services, including users, groups, and Group Policy Deploy, maintain, and troubleshoot app delivery (Citrix/Omnissa) based environments Install, configure, maintain, and troubleshoot Microsoft SQL Server Coordinate software releases and patching activities Follow change management procedures and provide escalation-level troubleshooting Maintain accurate documentation for systems, configurations, processes, and support activities Provide hands-on technical support to new and existing clients Handle daily support cases and service requests Participate in occasional coverage aligned with West Coast business hours Apply IT service management and standards practices Maintain familiarity with disaster recovery best practices Assess business requirements and recommend technical solutions