IT Systems Engineer

Bachelor’s degree in Computer Science, Information Technology, or related field. 5-8 years of experience in IT Systems Engineering, Automation, or DevOps roles. Hands-on expertise in cloud platforms (AWS and/or GCP) and associated automation tools. Strong scripting and development skills in Python, with experience in automating IT processes. Deep understanding of IT infrastructure (Linux, Windows Ad, networking, identity management, device management, monitoring, etc.). Proven ability to deliver automation and infrastructure projects in a fast-paced, global environment. Excellent communication and collaboration skills with a customer-first mindset. Experience working in distributed, remote-first organizations is a plus. Certifications in AWS (e.g., AWS SysOps/DevOps Engineer), GCP (e.g., Professional Cloud Engineer), or related areas. Experience with IaC (Terraform, Ansible), CI/CD (Jenkins, GitLab, GitHub Actions), and monitoring tools (Prometheus, Grafana). Exposure to FinOps or cloud cost optimization. Knowledge of ITIL processes or similar frameworks.

Support and maintain scalable and secure IT infrastructure across cloud (GCP/AWS) and on-prem environments. Ensure high availability and performance of internal IT systems, applications, and collaboration tools. Automate provisioning, monitoring, and maintenance processes. Manage identity, access, and device management solutions. Automate repetitive IT and operational tasks using Python, PowerShell, or Bash. Develop and maintain Infrastructure as Code (IaC) using tools such as Terraform, Ansible, or CloudFormation. Build and manage CI/CD pipelines for infrastructure and application deployments. Collaborate with development and security teams to optimize DevOps workflows. Manage and optimize workloads in AWS and GCP environments, ensuring cost efficiency. Implement cloud security best practices. Troubleshoot complex issues in multi-cloud or hybrid environments. Drive automation for provisioning, scaling, and monitoring of cloud resources. Provide Tier 3-level support for critical IT systems and escalations. Manage enterprise collaboration platforms. Ensure seamless integration between IT tools, systems, and internal applications. Work closely with global IT teams to maintain consistent service delivery. Implement and maintain endpoint and cloud security controls. Support vulnerability management, patching, and compliance initiatives. Partner with SecOps and FinOps teams. Act as a bridge between IT operations, engineering, and business teams. Provide clear documentation, communication, and training for IT processes and automation systems. Support cross-functional initiatives and collaborate across multiple time zones.