5-7+ years in IT Systems Engineering with experience across IAM, SaaS, collaboration, and AIOps. Deep, hands-on expertise with Okta (Universal Directory, SSO, SCIM, Workflows). Conceptual and practical understanding of Zero Trust, Least Privilege, and JIT provisioning methodologies. Demonstrable experience with SaaS Management platforms (e.g., Trelica, BetterCloud, Torii) and license optimization strategies. Ability to design and implement automated employee lifecycle (JML) workflows. Practical experience implementing modern AIOps solutions. Experience managing collaboration and SaaS tools like Atlassian, Linear, Google Workspace, Slack, etc. Strong project leadership: runbooks, testing/rollback plans, stakeholder comms, phased rollouts. Security-first mindset. Excellent documentation and cross-functional collaboration skills.