Staff Software Engineer, AI & Automation

7+ years in IT engineering, enterprise applications, or service delivery ITIL 4 Foundations certification Comfortable leading incident, problem, and change management Demonstrated success owning platforms end-to-end Advanced proficiency in Python scripting Strong automation & scripting skills in Python Advanced experience in AI & automation platforms A builder’s mindset with bias for automation and documentation Strong program/project management skills Ability to translate ambiguous business needs into solutions Leadership presence and credibility

Roll out new collaboration and Enterprise GenAI capabilities Design and ship automations to streamline operations Build monitoring and alerting for SaaS health Define SLAs/SLOs and run service reviews Serve as technical escalation for complex tickets Maintain clean, current documentation Champion a 'shift-left' model Implement guardrails for AI/automation usage Collaborate with cross-functional teams Lead relationships with SaaS and AI providers Mentor P3 engineers in automation and AI prompt engineering