Staff Service Designer

At least 6 years of service design and/or design strategy experience, with 2 years at a senior or staff level. Direct experience working in government services, public policy, civic service design, civic tech, or social impact design in the public sector. Demonstrated ability to design, test, implement, and measure complex multi-channel experiences that include technology systems, business processes, policy constraints, and client-facing artifacts. A portfolio of service design work that outlines your design process, deliverables, and impact. Demonstrated ability to manage multiple high-priority initiatives and complex workstreams. Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners. Ability to work in a fast-paced, agile software development environment.

Independently lead service design execution across multiple large and complex projects or workstreams. Design and facilitate collaborative sessions/workshops with internal and external stakeholders. Act as a mentor to support more junior design staff. Champion Service Design across the organization.