Record Retrieval, Contact Center Representative (6221)

Posted 24 days agoViewed

12 - 15 USD per hour

United StatesTemporaryContact Center

Company:Advantmed

Location:United States, PST

Languages:English

Seniority level:Entry, 2-3 years

Experience:2-3 years

Skills:

Microsoft OfficeMS OfficeCommunication SkillsProblem SolvingCustomer serviceAdaptabilityRelationship buildingProblem-solving skillsCustomer support

Requirements:

2-3 years of call center experience. Excellent communication skills to engage effectively with healthcare providers. Ability to build and maintain positive relationships with healthcare professionals. Availability to be on video during training. Consistent attendance and punctuality. Reliable power backup. High-speed internet with Ethernet. Windows-based laptop/desktop with video calling capabilities. Own Windows OS with Windows Professional suite.

Responsibilities:

Provide remote support from home with paid training and coaching. Manage verification and follow-up calls with healthcare providers to collect patient records. Resolve issues efficiently through phone and electronic communication. Adapt to evolving project and business needs. Maintain a professional attitude with strong interpersonal skills. Utilize MS Office tools for productivity. Handle a volume of 60-80 outgoing calls per day.