Interpreting Operations Manager

More than 5 years of management-level experience within the interpreting industry. Deep knowledge of interpreting operations, industry standards, evolving technologies, and process optimization. Strong understanding of interpreting tools and the application of AI within language services operations. Proven experience managing operating budgets and making strategic decisions to improve efficiency and reduce costs. Demonstrated ability to build systems, support teams, and foster strong cross-functional relationships. Excellent negotiation, mediation, presentation, and conflict-resolution skills. Strong written and verbal communication skills, with experience engaging senior leadership. Comfort working in ambiguous, fast-changing organizational environments. Fluency in English and at least one additional language.

Oversee the execution of all interpreting projects, ensuring high-quality, timely, and cost-effective delivery. Supervise and support project managers and operations staff. Own and continuously improve interpreting operations processes, workflows, and resource allocation models. Ensure profitability and cost efficiency by monitoring budgets and operational performance. Develop and maintain tracking systems and KPIs to measure quality, productivity, and client satisfaction. Proactively identify risks and implement solutions to mitigate impact. Ensure clear, consistent communication across teams and stakeholders.