Senior Implementation Services Manager

4+ years of experience in consulting, project management, implementations, or a similar role Software space and/or GRC industry is preferred Intermediate technical knowledge working in Excel or a similar product Experience managing multiple large projects at a time Experience working with executive-level stakeholders Experience with budget management, scoping, and working with internal and external stakeholders

Own new customer onboardings and additional implementations end-to-end Build and maintain strong customer relationships Serve as a dedicated project manager for all assigned implementations Consult with customers to deliver appropriate implementation experiences Utilize application templates and apply configuration changes Configure highly customized use cases on Risk Cloud Provide subject-matter expertise and product advice Listen to customer pain points and connect needs to product features Collaborate cross-functionally with sales, solution engineering, customer success, and product teams Conduct highly effective meetings with customers over web conference