Plan, draft and schedule email newsletters Create, edit and repurpose content into emails, social content, sales funnels and campaigns Research competitors and suggest campaign ideas Engage with social media comments, tags and messages Write authentic, on-brand copy for marketing materials Coordinate campaigns to reactivate clients Track basic marketing metrics Answer and return calls, texts and messages Manage client scheduling and rescheduling Perform reactivation and nurture calls to past clients Provide excellent customer service and build rapport Support communication with potential new therapists Act as a right-hand partner to the owner Capture and organize owner's ideas Structure the day and week into focused blocks Handle general administrative tasks using Google Workspace Communicate proactively about bottlenecks, risks, or issues Support Veterans Affairs referrals and insurance workflows Track authorizations and deadlines Help with tracking charting and billing status Assist in preparing and tracking billing submissions