Operations Manager

Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related field. Minimum of 4–6 years of experience in operations management, preferably in professional services, accounting, or consulting environments. Experience managing HR administration, payroll processes, and workforce planning. Strong organizational and project management skills with attention to detail. Comfort working with cloud-based tools (Airtable, time tracking systems, accounting or IT platforms). Strong written and verbal communication skills. Familiarity with utilization-based staffing models and client budgeting (preferred). Experience managing SOPs, QA processes, and operational documentation (preferred). Background supporting remote or distributed teams (preferred). Exposure to basic IT administration, systems optimization, or workflow automation (preferred).

Process bi-monthly payroll and manage PTO/sick time tracking. Lead team meetings and coordinate engagement initiatives. Administer performance reviews and track OKRs. Coordinate onboarding and manage training budgets. Analyze utilization and productivity metrics. Prepare client time reporting and budgeting analysis. Manage client budget changes and team assignments. Plan for future hiring needs and support capacity planning. Oversee team scheduling and time-off monitoring. Administer new client onboarding requirements. Track client engagement and satisfaction surveys. Manage Quality Assurance (QA) reviews and SOP standards. Prepare and analyze monthly invoices and manage collections. Handle new user provisioning and IT ticket management. Manage cloud platform optimization and internal system reduction. Maintain client and team databases in Airtable. Support marketing operations and manage referral program. Own internal SOP documentation and lead change management for process updates.