Operations Manager

Bachelor’s degree in Business, Operations, Human Resources, Accounting, or a related field. Minimum of 4–6 years of experience in operations management. Experience managing HR administration, payroll processes, and workforce planning. Strong organizational and project management skills with attention to detail. Comfort working with cloud-based tools (Airtable, time tracking systems, accounting or IT platforms). Strong written and verbal communication skills. Experience in an accounting, finance, or CFO services firm (preferred). Familiarity with utilization-based staffing models and client budgeting (preferred). Experience managing SOPs, QA processes, and operational documentation (preferred). Background supporting remote or distributed teams (preferred). Exposure to basic IT administration, systems optimization, or workflow automation (preferred).

Process bi-monthly payroll and manage PTO/sick time tracking. Lead weekly team meetings and coordinate team engagement. Administer bi-annual performance reviews and track OKRs. Coordinate onboarding for new team members, including IT provisioning. Manage training budgets and assess team training needs. Analyze team time tracking, utilization, and productivity metrics. Prepare client time reporting and budgeting analysis. Manage client budget changes and team assignment transitions. Plan for future hiring needs and support capacity planning. Oversee team scheduling, availability, and time-off monitoring. Administer new client onboarding requirements. Track client engagement metrics and administer client satisfaction surveys. Manage recurring QA reviews and maintain SOP standards. Prepare and analyze monthly invoices and manage collections. Handle new user provisioning and oversee internal IT ticket management. Manage cloud platform optimization and internal system 'bloat' reduction. Maintain ownership of client and team databases in Airtable. Support marketing operations by ensuring brand standards and managing the referral program. Own internal SOP documentation and lead communication/training for process updates.