Technical Customer Success Manager (Remote from New York)

6+ years of experience in customer success, account management, or technical consulting with enterprise-level SaaS or infrastructure accounts. Strong understanding of cloud infrastructure (AWS, Azure, GCP), DevOps practices, and infrastructure-as-code (IaC) tools such as Terraform. Strategic mindset with the ability to identify growth opportunities and develop long-term customer success plans. Exceptional communication and relationship-building skills with executive stakeholders and technical leaders. Project management experience for internal initiatives or customer trials and PoCs. Problem-solving and proactive approach to complex customer challenges. Data-driven mindset with experience tracking customer health, measuring success, and informing strategic decisions. Startup-compatible, hands-on attitude with a bias for action. SQL skills (bonus)

Own the customer lifecycle from onboarding to renewal for strategic accounts. Develop trusted relationships with CTOs, VPs of Engineering, and DevOps leaders. Drive value realization by defining success metrics and delivering measurable outcomes. Proactively monitor customer health and implement action plans to mitigate churn. Shape customer success programs, including onboarding and training. Serve as a technical expert, advising on best practices and providing product feedback. Facilitate Customer Advisory Boards and other engagement initiatives.